Latest Update: Monday 1st June 2020

NI EXECUTIVE ANNOUNCES THAT HOTELS CAN OPEN TO GUESTS FROM 20TH JULY 2020

Operational guidance details to be revealed soon.

The coronavirus pandemic has dramatically changed how we live our lives.  In a relatively short period of time we have all found ourselves adapting and evolving to help combat the spread of Covid-19.  The routinely simple things we have taken for granted have, in some instances become a rigorously controlled challenge as we keep our distance from each other, including our family and friends.

Normal life seems a long way off as it is becoming increasingly clear that coronavirus will be with us for some time.  Lockdown was an instantaneous shock to all our lives, happening within days with no time to adjust to life in lockdown.  Thankfully,  however loosening of the lockdown, as difficult as it will be, will be staged and this itself will give us all the time to prepare for life's 'new normal'.  We feel it is important to use this time to envisage how the 'new normal' will impact the daily running of the hotel and how we can re-imagine our processes and procedures to make things safe for you, your loved ones and us.  We love interacting with all our guests and we want to offer you the reassurance that we are doing all we can to maintain our high standards of service and quality whilst maintaining social distancing and taking extra precautions.

We have been working hard over the last few weeks to prepare and will continue to do so until such times as we can reopen our doors to our wonderful customers and staff.  We hope to see you all very soon and in the meantime we want to keep you updated on just some of the measures we are implementing to ensure safety:

- We have conducted a Covid-19 Risk Assessment, covering all departments of the hotel (front and back office, kitchen, restaurant, bar, housekeeping, treatment room) providing a 20 page document which will be continually adapted as the safety guidance and advice is made available.

- Regularly following advice and helpful guidance shared by the Northern Ireland Executive, UK Government, Tourism NI, Northern Ireland Hotels Federation, Causeway Coast & Glens Council.

- Preparing awareness signage in all areas of the hotel for all guests, customers, staff and delivery and maintenance personnel.

- Purchasing and planning of suitable protective equipment and items to ensure the safety of everyone who enters the building.

- Provision of hand sanitiser at entry & exits, reception area, pay points.

- Implementing control of the guest lift by adding awareness signage to eliminate sharing of the lift where possible with other guests.

- Identifying 'touch points' and how we can limit potential contamination and cross contamination by removing shared 'touch points' as much as possible without impacting or impeding on produce and service delivery.

- Altering cleaning schedules to introduce further measures and to promote additional cleaning of all areas and departments of the hotel.

- Preparing for the creation of 'phantom tables' in the restaurant and bar areas to enable the promotion of adequate social distancing.

- Introduction of an interactive television system in each room, acting like a guest directory with all hotel information and services being delivered digitally and virtually.

- Development and deployment of our smart app to help encourage social distancing and limit touch points by using your own device prior to arrival, during your stay and on checkout:  online contactless and virtual check in, express contactless checkout, browse restaurant and bar menus on your own device, chat with us at any time.  All guests and customers will be encouraged to download and use this to help streamline procedures.

- Restaurant reservations will be highly recommended in order to control the number of persons in the restaurant and bar areas.  After booking, customers will receive notification detailing guidance and recommendations in place to help safeguard themselves, other customers & staff.  

- Encouraging all guests who stay with us to complete our Covid-19 symptom checker on our app to help draw awareness to the symptoms and to help combat the risk of spread.

- Staff from each department to have input into the planning and preparation for reopening with ongoing training and development of the entire team.  Key members of the team are dedicated controllers who monitor and advise on the safety procedures implemented in their departments. 

- Increased food hygiene levels and training for all staff being planned prior to reopening.

- Safeguarding guest bedrooms by limiting in-house literature, physical marketing materials and unnecessary amenities.  In doing so encouraging interactive ordering of items should these be required by each individual guest.

- Adapting our service operations in all areas of the hotel to fulfill our new safeguarding procedures.

- Senior members of staff in each department act as wardens to ensure that the team are working as safely as possible and adhering to social distancing procedures.

As with the nature of the spread of coronavirus our preparation, planning and implementation of these measures is ever evolving and we will be striving to ensure we are going above and beyond to keep you, your family and us safe.  Please have patience and bear with us at this time as you can appreciate this is all very new to us too but rest assured we will always be on hand to advise and assist.

Check in  / Arrival

- All guests will be advised to download the hotel app to their smart phone or device.

- Online check in prior to arrival to streamline the check in process and avoid queues and limit prolonged interaction with staff and other guests.  All guests will be asked to complete a Covid-19 Symptom Checker prior to arrival.

- Temperatures may be taken on entry.

- Simply collect room key on arrival and a guest services agent will be on hand to assist you to your room.

- Sanitiser will be available on entry and at the guest lift.  Signage at lift to encourage social distancing measures in the lift.

- Virtual check in video will be available on the interactive television in guest bedrooms.

- Reception lobby for hotel guests only.

- Lift will be sanitised regularly.

Your Room

- Each room will be thoroughly serviced and cleaned using antibacterial sanitisers.  All rooms will be fully ventilated with fresh air.

- All touch points will be sanitised.  This includes door handles, light switches, table/desk surfaces, hair dryer, kettle, coffee machine, fridges, remote controls, telephones, electricity activation box, garment hangers, iron & board etc.

- All guest information and services will be on the interactive television with no shared literature/marketing materials in the room.

- Robes and Slippers will be in a sealed and tagged washable, waterproof and dust proof garment bag.

- When staying multiple nights, staff will not enter your room unless you advise us to do so.  Items will be replenished at your request.

- Room service is available and delivered safely to your door.

- Order refreshments via the interactive television.  Access world news and radio in multiple languages, weather forecast, hotel information, services and facilities.

- Social distancing signage will help guests to maintain distance on corridors, stairs and in the guest lift.

Bar

- No seating will be allowed at the bar counter.

- Staff on hand to offer table service only.

- Contactless payments will be encouraged.

- Digital menus available via app on guests smart phone or device

- 'Phantom' tables not in use to help maintain social distancing. Some tables will be removed from the bar area.

- Sanitising stations available at entry and exit points & pay points.

- Tables & Chairs sanitised before allowing anyone to be seated.

- Awareness signage throughout the bar area to maintain social distancing.

- Touch points sanitised regularly - door handles, tables, chairs, railings, pay points etc 

Restaurant

- Reservations essential to help control numbers to maintain social distancing.

- Digital versions of all menus available via our app on guests smart phone or device.

- Breakfast - continental buffet options served to each guest to avoid queuing and to maintain social distancing.

- 'Phantom' tables not in use to help maintain social distancing.  Some tables will be removed from the restaurant area.

- Tables limited to a maximum of 4 to 6 persons dependant on guidance and social distancing rules (Currently 2m).

- Tables & chairs sanitised before allowing anyone to be seated.

- Awareness signage throughout the bar area to maintain social distancing.

- Touch points sanitised regularly - door handles, tables, chairs, railings, pay points etc

- Contactless payments will be encouraged.

Checkout / Departure

- Contactless payments will be encouraged via express checkout on the app and guests can bypass reception on departure.

- Final invoices will be emailed directly to guests.

Apr 30

Smart Phone & Device App Launch

Apr 21

Interactive & Sustainable TV's

 

"Ideal stop when touring the coast"

TripAdvisor Review

Happy Customer (TripAdvisor)

"Magnificent seafront location with panoramic view of the Atlantic Ocean."

 Happy Customer 

Happy Customer (TripAdvisor)

"Close to the Giants Causeway this hotel had gorgeous views of the bay and would be a great base for anyone touring the area. Would I recommend it? YES!"

TripAdvisor Customer

Happy Customer (TripAdvisor)

"The room was clean and fresh and the bed was the most comfortable we have slept in."

TripAdvisor Customer- October 2015 

Test (test)